Privacy Policy

We may collect information that you voluntarily provide, including:

• Name, email address, telephone number, company name, and project address
• Whether you are a homeowner, builder, general contractor, property manager, or other professional
• Project descriptions, service requests, preferred contact times, budgets, and scheduling information
• Plans, specifications, photographs, measurements, insurance documents, HOA information, and other project materials
• Communications with us, including telephone calls, emails, website chats, SMS or MMS messages, and appointment records
• Payment and transaction information necessary to administer a project
• Reviews, survey responses, and other feedback you choose to provide

Payment information may be processed by a third-party payment provider. New Trend Exteriors may not directly store complete payment-card information.

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and time spent on those pages
• Referring website or advertisement
• General geographic area
• Website interactions and form activity

This information helps us operate the website, understand how visitors use it, maintain security, and improve our services and marketing.

We may use personal information to:

• Respond to questions and estimate requests
• Schedule inspections, consultations, and appointments
• Prepare proposals, project scopes, bids, and contracts
• Coordinate materials, crews, trade partners, deliveries, permits, inspections, and project schedules
• Provide project, appointment, billing, warranty, and customer-service communications
• Communicate with builders and general contractors regarding bids, schedules, punch lists, and warranty work
• Process authorized payments and maintain business records
• Send marketing communications when you have provided the required consent
• Improve our website, services, customer experience, and business operations
• Detect fraud, misuse, security incidents, and unlawful activity
• Comply with legal, regulatory, insurance, licensing, and contractual requirements
• Establish, exercise, or defend legal rights

Providing a telephone number does not automatically enroll you in marketing messages.

If you voluntarily opt in to receive non-marketing text messages, New Trend Exteriors may send messages concerning your inquiry, estimate, inspection, appointment, project schedule, service updates, payment, warranty request, or customer-support needs.

If you separately opt in to receive marketing messages, we may send information about services, promotions, special offers, company news, and related opportunities.

Marketing and non-marketing consent may be requested separately. Choosing not to consent to text messages will not prevent you from submitting an inquiry, requesting an estimate, purchasing services, or communicating with us through other available methods.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages. Reply HELP for help, call (843) 920-6377, or email contact@newtrendexterior.com.

After receiving an opt-out request, we may send one final message confirming the opt-out. No additional messages will be sent under that consent unless you later provide new consent. Mobile carriers are not responsible for delayed or undelivered messages.

Consent to receive text messages is limited to New Trend Exteriors and the specific messaging category for which consent was provided. Consent is not transferable to another business or messaging program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Service providers that support our operations, such as communications and customer-service platforms, may receive limited information solely to perform services for New Trend Exteriors. SMS opt-in data and messaging consent are excluded from all other information sharing and will not be provided to third parties.

Mobile opt-in information and consent are excluded from all other information sharing and will not be provided to third parties for independent marketing or promotional use.

We do not sell or rent personal information.

We may disclose limited personal information when reasonably necessary to:

• Work with website hosting, CRM, scheduling, communications, cloud-storage, analytics, payment-processing, and customer-support providers operating on our behalf
• Coordinate authorized work with project managers, crews, installers, suppliers, delivery providers, and professional advisers
• Complete permits, inspections, HOA or architectural-review submissions, warranty services, or insurance-related documentation requested by you
• Comply with a subpoena, court order, legal process, or applicable law
• Protect the rights, property, safety, and security of New Trend Exteriors, our customers, workers, website visitors, or the public
• Complete another disclosure that you specifically request or authorize

Service providers and project-support vendors may receive only the information reasonably necessary to perform their assigned services. They may not use the information for their independent marketing purposes.

The mobile-information protections described in Section 5 apply regardless of the other provisions in this section.

We may use cookies, pixels, analytics services, and similar technologies to:

• Operate and secure the website
• Remember user preferences
• Measure website performance
• Understand website traffic and visitor interactions
• Evaluate advertising and marketing effectiveness

You may adjust your browser settings to reject or delete cookies. Disabling cookies may affect certain website functions.

Where required, we will provide additional choices or obtain consent before using non-essential cookies.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

You may opt out of SMS or MMS messages by replying STOP. You may request assistance by replying HELP.

Transactional or project-related communications that are necessary to administer an active contract, payment, appointment, warranty matter, or legal obligation may continue through appropriate non-marketing channels.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. Please avoid submitting Social Security numbers, financial-account passwords, medical records, or other highly sensitive information through ordinary website forms, email, or SMS.

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and provide requested services
• Administer projects, payments, warranties, and customer relationships
• Maintain accounting, insurance, licensing, and business records
• Resolve disputes and enforce agreements
• Comply with legal and regulatory obligations
• Maintain evidence of communication consent and opt-out requests

Retention periods vary depending on the type of information, the relationship, and applicable requirements.

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete information, subject to applicable exceptions
• Restrict or object to certain uses of information
• Explain the categories of information we maintain

To submit a privacy request, email contact@newtrendexterior.com or call (843) 920-6377.

We may need to verify your identity before completing a request. Certain information may be retained when required for contracts, warranties, payments, legal compliance, security, dispute resolution, or other lawful purposes.

Our website may contain links to third-party websites or services. New Trend Exteriors is not responsible for the privacy, security, or content practices of websites or services we do not control.

Review the privacy policy of any third-party service before providing personal information.

Our website and services are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.

The “Last updated” date at the top identifies the most recent revision. Material changes will be posted on this page.

For questions, requests, or concerns regarding this Privacy Policy, contact: