Terms and Conditions

New Trend Exteriors provides exterior construction, renovation, repair, and related services for homeowners, builders, and general contractors in Charleston and the surrounding South Carolina Lowcountry.

Our principal services include:

• Roofing
• Siding and exterior cladding
• Replacement windows
• Entry, patio, French, and sliding doors
• Exterior painting
• Decks and porches
• Coordinated exterior scopes for builders and general contractors

Service availability depends on project type, location, schedule, licensing, permitting, site conditions, material availability, and the terms of the applicable written agreement.

You may use this website only for lawful personal or business purposes.

You agree not to:

• Violate applicable laws or regulations
• Submit false, deceptive, fraudulent, or misleading information
• Attempt to gain unauthorized access to the website or related systems
• Interfere with the website’s availability, operation, or security
• Introduce malicious software, automated attacks, or harmful code
• Scrape, copy, reproduce, or commercially exploit website content without written permission
• Impersonate another person or misrepresent your authority to act for a property owner, company, builder, or general contractor
• Use the website to infringe the rights of New Trend Exteriors or another party

We may restrict or discontinue access to the website when reasonably necessary to protect our systems, company, customers, workers, or legal rights.

Website content is provided for general informational purposes. It is not a substitute for an on-site inspection, written proposal, engineering evaluation, code review, insurance determination, or other project-specific professional assessment.

Photographs, descriptions, timelines, material information, cost discussions, and examples on the website are illustrative. They do not guarantee that the same products, methods, appearance, schedule, performance, or results will apply to another property.

Conditions involving active water intrusion, structural movement, electrical hazards, unstable materials, unsafe decks, mold, or other immediate risks should be evaluated promptly by an appropriate professional.

New Trend Exteriors may offer free exterior inspections and estimates. An inspection or estimate does not create a construction contract or obligate either party to proceed.

Estimates and proposals are based on:

• Conditions visible or reasonably discoverable at the time of inspection
• Measurements and project information available at that time
• The selected materials and proposed scope
• Current labor and material availability
• Information supplied by the customer, builder, general contractor, architect, engineer, insurer, HOA, or other relevant party

A quote or proposal remains valid only for the period stated in that document. Pricing, availability, lead times, and scheduling may change before a proposal is accepted.

We may correct clerical, calculation, typographical, or pricing errors before a binding project agreement is formed.

No project is scheduled or authorized solely by submitting a website form, exchanging preliminary messages, or receiving an estimate. Work begins only after the applicable documents, approvals, payments, and scheduling requirements are completed.

Each project may be governed by a separate written proposal, contract, purchase order, subcontract, scope sheet, or other agreement.

Project documents may address:

• Detailed scope and exclusions
• Materials, colors, profiles, and product selections
• Pricing and allowances
• Deposits and progress payments
• Start and completion expectations
• Site access and owner responsibilities
• Permits and inspections
• HOA or architectural-review requirements
• Hidden conditions and change orders
• Cleanup and project closeout
• Warranties
• Cancellation and termination rights
• Dispute procedures

Customers should review all project documents before signing and ask questions about anything they do not understand.

Project pricing and payment requirements are stated in the applicable written proposal, contract, invoice, or purchase order.

A project may require:

• A deposit to reserve scheduling or order materials
• Progress payments tied to stated project milestones
• Payment for approved change orders
• Final payment after completion, subject to the applicable agreement and punch-list process

Deposits for custom, special-order, fabricated, or non-returnable materials may become nonrefundable once the order is placed, but only as disclosed in the applicable project agreement.

Past-due balances may be subject to collection costs, interest, late charges, suspension of work, or other remedies when permitted by law and disclosed in the applicable agreement.

New Trend Exteriors does not require full project payment upfront under its published homeowner process. The exact payment schedule is controlled by the signed project documents.

Third-party financing may be available for certain projects.

New Trend Exteriors is not a lender and does not determine credit eligibility, approval, interest rates, fees, payment amounts, or financing terms. Any financing arrangement is governed by the customer’s separate agreement with the finance provider.

Financing availability is not guaranteed, and project obligations are not modified unless confirmed in writing.

Inspection dates, production schedules, material lead times, delivery dates, start dates, and completion dates are estimates unless expressly guaranteed in a signed agreement.

Schedules may be affected by circumstances including:

• Rain, storms, wind, humidity, temperature, or unsafe working conditions
• Hurricanes, tropical weather, flooding, or other events beyond reasonable control
• Material shortages, manufacturing delays, or shipping disruptions
• Permit, inspection, engineering, HOA, or architectural-review delays
• Hidden deterioration or unforeseen site conditions
• Customer-requested changes
• Delayed selections, approvals, payments, or site access
• Conditions caused by other contractors or trades
• Labor interruptions or public emergencies

New Trend Exteriors will make reasonable efforts to communicate material schedule changes. A delay does not automatically constitute a breach or entitle a party to compensation unless the applicable signed agreement expressly provides otherwise.

Customers are responsible for providing safe and reasonable access to the project area as required by the agreed schedule.

Depending on the project, customers may be responsible for:

• Providing accurate property and contact information
• Confirming ownership or authority to approve the work
• Identifying known leaks, hazards, utilities, access restrictions, or prior repairs
• Securing pets and providing gate, alarm, parking, or access instructions
• Moving or protecting personal property near the work area
• Providing available HOA, architectural-review, insurance, survey, engineering, or property documents
• Making selections and decisions within the required timeframe
• Maintaining required insurance
• Avoiding unsafe work areas during construction
• Making payments according to the signed agreement

New Trend Exteriors is not responsible for delays or additional costs caused by inaccurate information, concealed conditions, unavailable access, untimely selections, or approvals outside our control.

New Trend Exteriors may prepare and coordinate permits, inspections, HOA submissions, or architectural-review materials when included in the written project scope.

Government agencies, inspectors, homeowners’ associations, architectural review boards, engineers, manufacturers, and similar parties make their own independent decisions. We cannot guarantee their approval, processing time, interpretation, or requirements.

The customer remains responsible for obligations specifically assigned to the owner under applicable law, community rules, or the signed project documents.

Exterior work may reveal conditions that were not visible before materials were removed, including:

• Rotten sheathing or framing
• Water intrusion
• Insect damage
• Improper prior construction
• Missing or failed flashing
• Structural movement
• Unsafe electrical or mechanical conditions
• Code deficiencies
• Incompatible materials

When reasonably practical, New Trend Exteriors will document the condition, explain the proposed response, and provide pricing or schedule impacts before performing additional work.

Additional work must be authorized through the applicable written change-order process, except when immediate temporary action is reasonably necessary to protect people or property from an urgent hazard.

Cancellation, termination, rescheduling, refund, and deposit terms are governed by the applicable signed project agreement and applicable law.

Custom, special-order, fabricated, tinted, cut, or otherwise project-specific materials may not be returnable after ordering or production begins. Manufacturer and supplier return restrictions may apply.

Nothing in these Terms limits any cancellation or rescission right that cannot legally be waived.

Eligible projects include a written New Trend Exteriors workmanship warranty and applicable manufacturer product warranties, as identified in the project documents.

Warranty coverage, duration, exclusions, maintenance requirements, transferability, registration, and claim procedures vary by project and product. No universal warranty period is created by these website Terms.

Manufacturer warranties are provided by the applicable manufacturer and are subject to that manufacturer’s terms and decisions.

Normal weathering, maintenance needs, movement, fading, color variation, storm damage, misuse, lack of maintenance, work performed by others, and conditions outside the approved scope may not constitute warrantable defects.

Customers should retain all contracts, product information, color records, warranty documents, maintenance instructions, and proof of payment.

New Trend Exteriors may document observed storm or property damage, provide condition information, prepare an estimate, or meet with an insurance adjuster when agreed.

We are not an insurance company, public adjuster, or coverage decision-maker. We cannot interpret an insurance policy for the customer or guarantee claim approval, coverage, payment, supplements, or claim outcomes.

The customer remains responsible for communicating with the insurer and complying with policy requirements.

You may provide plans, specifications, photographs, videos, measurements, reports, drawings, product information, or other materials to help us evaluate or perform a project.

By submitting materials, you confirm that:

• You have the right and authority to provide them
• Their use for your inquiry or project does not infringe another party’s rights
• The information is accurate to the best of your knowledge

You grant New Trend Exteriors a limited, nonexclusive license to review, copy, store, and use submitted materials as reasonably necessary to evaluate, estimate, plan, administer, document, or complete the requested services.

Submitting project materials does not grant New Trend Exteriors permission to use identifiable photographs or project information for unrelated advertising unless separate permission has been obtained.

The website and its contents—including text, photographs, graphics, videos, logos, service marks, designs, page layouts, downloads, and other materials—are owned by or licensed to New Trend Exteriors and are protected by applicable intellectual-property laws.

You may view and print reasonable portions for personal evaluation of our services. You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially use website content without prior written permission.

“New Trend Exteriors,” associated logos, and related brand elements may not be used without written authorization.

You agree that we may respond to your inquiry through the contact methods you voluntarily provide, subject to your communication choices and applicable law.

You may receive email or telephone communications concerning an inquiry, estimate, appointment, active project, payment, warranty request, or customer-service matter.

Electronic records, signatures, approvals, and communications may be used when legally permitted. You are responsible for maintaining accurate contact information.

Providing a telephone number or accepting these website Terms does not, by itself, constitute consent to receive marketing text messages.

Program name: New Trend Exteriors, LLC. New Trend Exteriors, LLC operates separate, optional non-marketing and marketing text-messaging programs. Opting in is always separate from accepting these Terms, and accepting these Terms is not SMS consent.

Age Eligibility: You must be at least 18 years old to participate in the New Trend Exteriors, LLC, SMS messaging program. By opting in, you confirm that you are at least 18 years of age and legally capable of providing consent.

Non-Marketing Messages

If you voluntarily opt in, non-marketing messages may include:

• Responses to inquiries
• Inspection or estimate follow-up
• Appointment confirmations and reminders
• Scheduling and access coordination
• Project updates
• Payment or document notifications
• Warranty and customer-support communications

Marketing Messages

If you separately provide express consent, marketing messages may include:

• Promotions and special offers
• Service announcements
• Seasonal exterior-maintenance information
• Company news and marketing updates

Consent to non-marketing messages does not automatically create consent to marketing messages.

Message frequency may vary. Message & data rates may apply. Reply STOP to opt out. Text HELP for assistance.

Reply STOP to opt out. Text HELP for assistance, call (843) 920-6377, or email contact@newtrendexterior.com.

After an opt-out request, we may send one final message confirming that the request was processed. Additional messages will not be sent under that consent unless you later opt in again.

Consent is not a condition of purchase. Mobile carriers are not responsible for delayed or undelivered messages.

Mobile numbers, SMS opt-in information, and messaging consent are not sold, rented, or provided to third parties or affiliates for their marketing or promotional purposes.

Our handling of personal and mobile information is described in our Privacy Policy.

The website may contain links to or integrations with third-party services, including mapping, financing, payment, scheduling, analytics, social-media, manufacturer, supplier, or communication platforms.

New Trend Exteriors does not control and is not responsible for the availability, content, security, or privacy practices of independent third-party services.

Your use of a third-party service may be subject to separate terms and privacy policies.

To the fullest extent permitted by law, the website and its general informational content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available or error-free
• Information will always be complete or current
• The website will be free from harmful components
• Website content will apply to every property or project
• Use of the website will produce a particular result

This disclaimer applies to the website and general website content. It does not eliminate obligations expressly assumed in a signed project agreement or rights that cannot legally be waived.

To the fullest extent permitted by law, New Trend Exteriors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from access to or use of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from obligations expressly stated in a signed project agreement.

Project-related liability, remedies, insurance requirements, and damage limitations are governed by the applicable project documents and law.

To the extent permitted by law, you agree to defend and hold New Trend Exteriors harmless from third-party claims arising from:

• Your unlawful or unauthorized use of the website
• Materials you submit without the required rights or authorization
• Your intentional violation of these Terms
• Your infringement of another party’s intellectual-property or privacy rights

This section does not require you to indemnify New Trend Exteriors for claims caused by conduct for which indemnification cannot legally be required.

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

Unless a signed project agreement provides otherwise, legal proceedings relating specifically to these website Terms will be brought in a court of competent jurisdiction located in Charleston County, South Carolina.

Nothing in this section limits a consumer right or remedy that cannot legally be waived.

We may update these Terms to reflect changes in our website, services, business practices, messaging programs, or legal requirements.

The “Last updated” date identifies the latest revision. Updated Terms become effective when posted unless another effective date is stated.

Changes to these website Terms do not automatically modify a previously signed project agreement.

If a provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

Failure to enforce a provision does not waive the right to enforce it later.

Questions about these Terms may be directed to: